NegotiAI Support

Help with NegotiAI accounts, subscriptions, calling, messaging, Conversation AI, privacy choices, and troubleshooting.

Email support Open NegotiAI

Common support topics

Sign-in and account

Use the same Apple or Google sign-in method originally used for your account. If a session expires, reopen the app and sign in again. Account deletion is available from Settings.

Subscriptions

Subscriptions are billed by Apple. Manage or cancel them in iPhone Settings → your name → Subscriptions. In NegotiAI, use Restore Purchases if an active plan is not recognized.

Calling and messaging

Confirm microphone permission, a stable internet connection, and an active plan. Calling participants must hear the disclosure and affirmatively consent before AI processing begins.

Conversation AI

Allow microphone access, confirm participant consent, then start listening. For the best results, reduce background noise and keep the phone near the speakers.

Contacts

Contact access is optional and used only when you choose to import or match customers. You can change contact permission at any time in iPhone Settings.

Privacy and data requests

Request access, correction, export, or deletion by emailing privacy@kimbroughtechnology.com. Do not send passwords, access tokens, or sensitive call content by email.

Before contacting support

  1. Update NegotiAI to the latest App Store or TestFlight build.
  2. Confirm iOS is current and restart the app.
  3. Check microphone, contacts, and notification permissions in iPhone Settings.
  4. Include the time of the problem, the feature used, and the exact on-screen message. Do not include passwords or full transcripts.

Contact Kimbrough Technology

Email: support@kimbroughtechnology.com

Support is provided in English. We aim to acknowledge requests within two business days.