NegotiAI Customer Care SMS Consent Process
Public workflow description — updated August 7, 2026
This page documents the only opt-in path used for the Kimbrough Technology LLC NegotiAI Customer Care texting program. This page is evidence of the process and is not itself an enrollment form.
Step-by-step opt-in
- A person begins an authorized customer interaction with Kimbrough Technology LLC concerning a negotiation, question, offer, account matter, or next step that the person requested.
- Before any follow-up text is sent, the authorized representative reads the complete disclosure below and confirms the mobile number.
- The person must provide an affirmative “yes.” Silence, a prechecked box, or merely providing a phone number is not consent.
- The representative records the phone number, consent source, date and time, representative, and affirmative result in NegotiAI.
- If the person declines, no outbound program text is sent. A STOP request blocks further outbound texts.
Disclosure read before consent
“Would you like Kimbrough Technology LLC to send individual NegotiAI customer-care text messages about the negotiation or account matter you requested? Message frequency varies, up to 4 messages per month. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help. Privacy Policy: kimbroughtechnology.com/privacy/. Terms: kimbroughtechnology.com/terms/. Do you agree to receive these text messages at the number you provided?”
Program controls
Only recipients who affirmatively agree may be marked as consented. NegotiAI stores the consent source and timestamp, blocks opted-out contacts, and uses Twilio’s default STOP and HELP handling. Sample messages identify Kimbrough Technology LLC and include STOP instructions.